Refund policy

RETURNS AND EXCHANGES

What can I return?


All products can be returned for a full refund of the purchase price within 30 days of delivery. Supplements must be sealed, unopened, and in original packaging. Please do not open the products or you will void your right to return or exchange them. Onward Energy is not responsible for shipping costs on returned items for refund or exchange.

I ordered a new flavor but I don’t like it. Can I return it?


We do not issue refunds or exchanges for flavor, texture, or product dislike.

I got my order but my products were damaged during shipping, what do I do?


You must notify us within 48 hours of receiving your order, If there is a problem with the receipt of your order, including but not limited to, improper sealing, damage to the container, quality of the internal product, and/or receipt of wrong product, or you will void your right to return or exchange it. We request photos of the damaged products as well as the outside and inside of the packaging.

Can I return my apparel or accessories?


Apparel and accessories must be unworn, unwashed and in good condition to be eligible for return or exchange.

I sent my order back, when will I get my refund?


Refunds will be issued upon receipt of the returned products, and customers will be notified by email when their refund is initiated.